This Privacy Policy explains how Virtual Staff HQ ("Company," "we," "us," or "our") collects, uses, shares, and protects your information when you visit or use https://www.virtualstaffhq.com and any related services (collectively, the "Service"). It also explains your privacy rights and how you can exercise them.
By using the Service, you agree to this Privacy Policy.
1) Who We Are (Controller Information)
2) Information We Collect
2.1 Information You Provide
We collect information you provide directly, including:
- name
- email address
- phone number (if provided)
- account login credentials (stored securely)
- profile information (for Clients and VAs)
- messages or communications sent through the platform
- support requests and feedback
- billing details (we do not store full payment card numbers, these are handled by payment processors)
2.2 Information Collected Automatically (Usage Data)
We collect certain information automatically when you use the Service, including:
- IP address
- device and browser type
- operating system
- pages visited and time spent
- referral URLs
- identifiers and log data for security and fraud prevention
- approximate location based on IP (not precise GPS)
2.3 Cookies and Similar Tracking Technologies
We use cookies, pixels, and similar technologies to:
- keep you logged in
- remember preferences
- analyze traffic and performance
- prevent fraud and abuse
- support marketing and retargeting (if enabled)
You can control cookies through your browser settings and, where available, a cookie banner.
3) How We Use Your Information
We use your information to:
- provide and operate the Service
- create and manage user accounts
- facilitate matching between Clients and Virtual Assistants
- process subscription payments and billing (through third-party processors)
- provide customer support
- communicate updates, service messages, and security alerts
- improve and personalize your experience
- perform analytics and understand platform usage
- detect and prevent fraud, abuse, and unauthorized activity
- comply with legal obligations and enforce our Terms
4) Legal Bases for Processing (GDPR / International Users)
If you are located in the EEA, UK, or similar jurisdictions, we process data based on:
- Contract: to fulfill our agreement with you
- Legitimate interests: to operate and improve the Service
- Consent: where required for marketing or cookies
- Legal obligations: to comply with applicable laws
5) How We Share Your Information
We do not sell your personal data. We may share data:
- with service providers (hosting, analytics, customer support tools, email delivery, payment processors)
- with payment processors to complete transactions
- between users on the platform (Client and VA) to facilitate hiring and work delivery
- for legal and safety reasons (compliance, enforcement, fraud investigation, protection)
- during business transfers (merger, acquisition, sale of assets)
6) Data Retention
We retain personal data only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and prevent fraud.
7) Data Security
We use commercially reasonable safeguards to protect your data. However, no method of transmission over the internet is 100% secure.
8) International Data Transfers
Your information may be processed in the United States and other countries where service providers operate. Where required, we use appropriate safeguards.
9) Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, object, or request portability of your data.
To submit a request, email support@virtualstaffhq.com from the email tied to your account.
10) Children's Privacy
The Service is not intended for individuals under 18 years old.
11) Third-Party Websites
We may link to third-party sites. We are not responsible for their privacy practices.
12) "Do Not Track" Signals
We do not currently respond to DNT signals.
13) Changes to This Privacy Policy
We may update this Privacy Policy from time to time and will update the "Last updated" date.